Support from the Cockpit
You can view an overview of support tickets related to your DX Cloud project directly in the Cockpit. This centralized view displays ticket ID, title, status, assignee, reporter, type, and creation date for all ongoing support requests. Use the status filters and table columns to quickly track progress and identify tickets that need your attention.
In addition to the instructions here, you can find help directly embedded on the applicable Cockpit page.
Instructions
To view support tickets related to your DX Cloud project, follow these steps:
| You must have correct permissions to view support tickets in the Cockpit and in Jira. If you cannot see the Support tickets option, contact your DX Cloud administrator. |
Key terms
Status
You can view an overview of support tickets related to your DX Cloud project. Select one or more of the following status filters to narrow down the list of tickets:
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To do
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In progress
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Done
🔎 Additionally, you can search for specific tickets using the search bar.
ID
The ID is a unique identifier for each support ticket.
This is typically HELPDESK- followed by a number, such as HELPDESK-1234.
Status category
The larger status category of the support ticket. This includes:
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To do
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In progress
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Done